Billing Concerns and Required First Contact

In Good Health Management LLC must be the client’s first point of contact regarding any question, concern, suspected billing error, dissatisfaction, refund request, or dispute involving a charge.

Before contacting a bank, credit card issuer, payment processor, HSA/FSA administrator, or other financial institution to dispute a charge, the client agrees to contact In Good Health Management LLC directly and provide us with a reasonable opportunity to investigate and respond.

Please contact:
Email: InGoodHealthManagement@gmail.com
Phone: 610-572-3763

When contacting us, please provide your name, date, and amount of the charge, service purchased, and a brief explanation of the concern. We will review reported duplicate charges, incorrect amounts, unrecognized billing descriptors, service questions, and other legitimate billing concerns.

Confirmed duplicate or incorrect charges will be corrected as appropriate. Contacting us first often allows billing questions to be resolved more quickly and avoids unnecessary payment disputes.

This first-contact requirement does not limit any rights that cannot legally be waived and does not apply when the client reasonably believes that a transaction was fraudulent or made without their authorization.

In Good Health Management LLC is committed to transparency and clarity regarding our clinical service charges. This policy outlines our standard billing procedures to ensure you are fully informed of your financial responsibilities prior to receiving provider-directed care. Please review the following terms carefully to understand our commitment to fair and clinical-reasoning-based billing practices.

Payment Terms

Policies concerning service rates, payment schedules, and accepted methods.

Service Rates: All professional service rates are established based on clinical complexity and provider credentials. Current rates are available upon request and disclosed during initial consultation.
Payment Schedule: Payment for single sessions is due in full at the time of service. For multi-session care plans, a deposit or advance payment may be required as outlined in your specific care agreement.
Accepted Methods: We accept all major credit cards, debit cards, and HSA/FSA cards. Please ensure your HSA/FSA plan covers the specific clinical services provided.
Invoicing: Upon request, detailed clinical invoices suitable for HSA/FSA substantiation or potential out-of-network reimbursement claims are provided electronically following each paid session.
Late Payments: Accounts not settled within 15 days of the service date may be subject to a late fee of $25 per month until the balance is resolved.

Payment Disputes and Chargebacks

By submitting payment, the client agrees that In Good Health Management LLC will be the first point of contact for any concern involving the transaction.

The client must make a good-faith effort to resolve the matter directly with In Good Health Management LLC before initiating a chargeback or payment dispute, except where prohibited by law or where the client reasonably believes the transaction was fraudulent or unauthorized.

Initiating a chargeback does not automatically cancel the client’s payment obligation, establish that a refund is owed, or override the Payment, Cancellation and Refund Policy accepted at the time of purchase.

If a payment is disputed without first contacting us, or after services were authorized, made available, or provided, In Good Health Management LLC reserves the right to contest the dispute and submit relevant documentation to the payment processor, card issuer, HSA/FSA administrator, or financial institution.

Supporting documentation may include:

Proof that the transaction was authorized
Confirmation that the client accepted this policy
The service description and amount presented before payment
Appointment, attendance, and communication records
Intake information and service records
Evidence of provider review or professional preparation
Care plans, educational materials, recommendations, or other completed work
Records showing that services were reserved, made available, or delivered
The refund, cancellation, and no-guarantee terms accepted by the client
Records of attempts to address the client’s concern directly

In Good Health Management LLC may suspend future services while a payment dispute remains unresolved. Nothing in this policy prevents a client from exercising rights available under applicable law or card-network rules.

Agreement to Policy

By submitting payment, the client confirms that they:

Authorized the transaction
Understand the service being purchased
Understand that payment is for professional time and services, not a guaranteed outcome
Accept the no-refund and cancellation terms
Accept responsibility for confirming HSA/FSA eligibility
Agree that In Good Health Management LLC must be contacted first regarding any billing concern or disputed charge
Agree to provide In Good Health Management LLC with a reasonable opportunity to investigate and respond before initiating a chargeback, except in cases of suspected fraud, unauthorized use, or where otherwise protected by law.